Privacy Policy

This privacy policy describes how Ospitalità Connessa SRL collects, uses, and protects information when you use our online platform and associated services. We are committed to protecting your privacy and handling your data in a transparent and lawful manner.

Data Controller

The data controller responsible for your personal data processed through our online platform and services is:

Information We Collect

We may collect information directly from you when you interact with our service, such as when you register for an account, configure settings for our hospitality technology solutions, use our channel management software, booking engine integration, or interact with our reporting tools. This information may include:

• Contact details (e.g., name, professional role, business address, business contact information)
• Account login credentials
• Information about your property or business (e.g., property type, location, number of rooms)
• Configuration data related to your use of our services (e.g., rates, inventory, booking rules)
• Payment or billing information (processed through secure third-party providers where applicable)
• Communications and correspondence with us

We may also collect certain information automatically as you use our site and service. This may include:

• Technical information such as IP address, browser type, operating system, and device identifiers.
• Usage data such as the pages you visit, the features you use, the time and date of your visit, and referring URLs.
• Information collected through cookies and similar technologies.

How We Use Your Information

We use the information we collect for various purposes, primarily to provide, maintain, and improve our hospitality technology services. This includes:

• Providing and managing your account and access to our online platform.
• Delivering the specific services you have contracted for, such as channel management, booking engine functionality, and data analytics.
• Processing transactions and managing billing.
• Communicating with you about your account, service updates, and support requests.
• Personalizing your experience on our site and service.
• Improving our services, developing new features, and conducting research and analysis.
• Ensuring the security and integrity of our online platform.
• Complying with legal obligations.

Legal Basis for Processing

We process your personal data based on several legal grounds, including:

• The necessity of processing for the performance of a contract with you or to take steps at your request before entering into a contract (e.g., to provide you with the services you have subscribed to).
• Our legitimate business interests (e.g., improving our services, preventing fraud, marketing our services), provided these interests are not overridden by your data protection rights.
• Your consent, where required by law (e.g., for certain types of marketing communications or the use of non-essential cookies).
• Compliance with legal obligations to which we are subject.

Data Sharing and Disclosure

We do not sell your personal data. We may share your information with third parties only in the following circumstances:

• With service providers who perform functions on our behalf, such as hosting providers, payment processors, customer support platforms, and analytics providers. These third parties are required to process data in accordance with our instructions and applicable data protection laws.
• With integrated partners as necessary to provide the services you use (e.g., connecting your account to Online Travel Agencies or Property Management Systems as configured by you).
• In response to legal process, such as a court order or subpoena, or to comply with applicable laws.
• To protect our rights, property, or safety, or the rights, property, or safety of others.
• In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period may vary depending on the type of data and the purpose of processing. When your data is no longer necessary, we will securely delete or anonymize it.

Your Data Protection Rights

Under applicable data protection laws, including the General Data Protection Regulation (GDPR), you have certain rights regarding your personal data. These rights may include:

• The right to access the personal data we hold about you.
• The right to request rectification of inaccurate or incomplete personal data.
• The right to request the erasure of your personal data (the "right to be forgotten") under certain conditions.
• The right to request restriction of processing of your personal data under certain conditions.
• The right to data portability, allowing you to receive your data in a structured, commonly used format.
• The right to object to the processing of your personal data under certain conditions, particularly where processing is based on legitimate interests or for direct marketing purposes.
• The right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
• The right to withdraw consent at any time where processing is based on consent.
• The right to lodge a complaint with a supervisory authority.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. We strive to maintain the security of your data; however, no method of transmission over the internet or electronic storage is entirely secure.

Cookies and Similar Technologies

Our site and service may use cookies and similar technologies to enhance your experience, understand how you use our platform, and for functional, performance, or advertising purposes. You can typically manage your cookie preferences through your browser settings or potentially through tools available on our site.

International Data Transfers

As a company based in Italy, data is primarily processed within the European Economic Area (EEA). If we transfer personal data to countries outside the EEA that have not been deemed to provide an adequate level of data protection by the European Commission, we will implement appropriate safeguards, such as standard contractual clauses approved by the European Commission, to ensure your data is protected.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, services, or legal requirements. We will post any updates on this page, and the revised policy will be effective when posted. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this privacy policy or our data practices, or if you wish to exercise your data protection rights, please direct your correspondence to the Data Controller at the following address: